Article 1: Definition of the Service Charter

1.1 This Service Delivery Charter is a social contract, commitment, and agreement between the Monrovia City Corporation and the residents, citizens, and visitors of Monrovia on one hand and the city government and partners of Monrovia. It is a written and signed document which sets out the partners' roles and responsibilities to improve performance, enhance, and fast-track the delivery of services to improve the lives of our people.

1.2 It is a document that enables service beneficiaries (our citizens, residents, and visitors) to understand what they can expect from the City, and will form the basis of engagement between city government and the residents or organs of civil society, as well as between the city government and its partners.

Article 2: Purpose of the Charter

2.1 This Service Delivery Charter shall define the services offered by the City of Monrovia to the residents and partners.

2.2 Outline the service standards that underpin the services offered by the City.

2.3 Specify commitments by city public servants towards the citizens, residents, and visitors.

Article 3: Where We Are Found

The Monrovia City Corporation (MCC) is dedicated to ensuring that all citizens, residents, and visitors have equitable access to municipal services, fostering an inclusive and responsive city government. Our commitment to accessibility extends from our headquarters to various operational sites, ensuring that public services are effectively delivered across Monrovia.

Headquarters and Administrative Centers

As the City Government of Monrovia, our central administrative office is located at:

• City Hall, situated at 1st and 2nd Streets and Tubman Boulevard, serving as the primary hub for governance, decision-making, and coordination of municipal services.

Additionally, MCC operates specialized offices across our operational facilities strategically positioned across the city to enhance service efficiency. These include:

1. Monrovia City Court - Located on the grounds of the Temple of Justice with city judge.
2. Monrovia City Police - Located at the MCC compound on UN Drive, housing key municipal policy and enforcement divisions, including compliance monitoring and regulatory units.
3. Chevron Park Office - Situated immediately north of the Gabriel Tucker Bridge.
4. Sanitation Directorate - Situated on Water Street, overseeing sanitation, waste collection, and environmental health department.
5. Stockton Creek Transfer Station - Located at Stockton Creek, serving as a critical waste management hub where collected waste is temporarily processed before final disposal.
6. Fiamah Transfer Station - Based in Fiamah, playing a vital role in solid waste handling and transfer, reducing environmental hazards within urban areas.
7. Landfill Site (Final Disposal) - Situated at Whein Town, serving as the designated site for final waste disposal.

Enhancing Public Service Access

Through these multiple locations, MCC ensures that essential services such as sanitation, waste management, public safety, urban planning, and community development are delivered efficiently and in a timely manner. These facilities serve as touch-points for citizens, residents, and visitors, allowing them to engage with city authorities, access services, and participate in city governance initiatives.

By maintaining a network of operational centers, MCC remains committed to creating a cleaner, greener, safer, and smarter Monrovia, improving urban service delivery, and enhancing the overall quality of life for all who live in, work in, and visit the city....